ck44's Privacy Policy
ck44's full and transparent policy on how your personal information is collected, used, and kept secure is set out here.
This Privacy Policy applies to all services and operations of the ck44 platform. By using the ck44 website or registering an account, you are considered to have accepted all terms of this policy. To learn more about our service rules, please read the Terms and Conditions page.
Definitions and Scope
In this document, "ck44", "we", and "our" refer to the company that operates the ck44 platform. "User", "you", and "your" refer to any person who uses the ck44 website, mobile app, or any of its services.
"Personal information" means any information that can directly or indirectly identify an individual — such as name, mobile number, email address, financial transaction details, and device-related information.
This Privacy Policy applies to all digital channels of ck44, including the website, Android APK app, and iOS app. This policy does not apply to third-party websites or services outside ck44's control.
This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and internationally recognised best practices.
Data Collection
ck44 collects user information in various situations. The data collection process is divided into two parts: (a) information provided directly, and (b) information collected automatically.
2.1 Information Provided Directly
This includes information you voluntarily provide during account registration, login, or use of services:
- Full name and date of birth
- Mobile number and email address
- Payment-related information including bKash, Nagad, or Rocket number
- Government-issued ID information for identity verification (where applicable)
- Information provided when contacting the support team
2.2 Information Collected Automatically
Certain information is collected automatically when you use the ck44 platform, including:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Activity logs on the platform — game play history, bet details, transaction history
- Session duration and navigation patterns
- Referral source (how you arrived at the site)
Purpose of Data Use
ck44 uses collected data only for specific and legitimate purposes. No data is used unnecessarily or beyond what is required.
3.1 Account Management and Service Delivery
Information is used to create, manage, and verify your account. Payment information is processed to carry out deposits, withdrawals, and other financial transactions. This information is essential for completing transactions correctly through bKash, Nagad, and Rocket.
3.2 Security and Fraud Prevention
Collected data is analysed to detect unauthorised account access, fraudulent activity, and suspicious transactions. This is necessary to prevent misuse of multiple accounts and to maintain the integrity of the platform.
3.3 Customer Service Improvement
Your information and service history are used to resolve your issues quickly and to improve the quality of 24/7 live chat and email support.
3.4 Bonus and Promotion Management
Your account information is used to correctly apply welcome bonuses, weekly reload offers, and other promotional benefits, and to prevent misuse.
3.5 Meeting Legal Obligations
Storing and processing certain information may be required to comply with applicable laws and regulations. In such cases, data is limited strictly to what is legally necessary.
Data Storage and Security
ck44 adopts industry-standard technical and organisational measures to protect user data. SSL encryption is used during data transfer and storage, which protects your information from unauthorised access.
4.1 Technical Security Measures
- SSL/TLS encryption technology is applied to all data transmissions
- Passwords are stored in encrypted form — never in plain readable text
- Server access is controlled and regular security audits are conducted
- Automated systems are in place to detect suspicious activity
4.2 Data Retention Period
All necessary information is retained while the account is active. Even after an account is closed, information required for legal obligations, dispute resolution, or fraud prevention may be retained for a specified period. Financial transaction records are generally required to be kept for an extended period.
If you have any questions or concerns about data security, please contact our support team — we provide 24/7 assistance in both Bangla and English.
Sharing Data with Third Parties
ck44 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing data may be necessary in limited and specific circumstances.
5.1 Service Provider Partners
ck44 uses trusted third-party services for payment processing, technology infrastructure, and gaming content delivery. Only the minimum information necessary for those partners to perform their specific services is shared with them. They may not use this information for any other purpose.
5.2 Legal Requirements
Information may be provided in response to court orders, lawful requests from government authorities, or to meet obligations under applicable law. In such cases, ck44 will not provide any information beyond what is legally required.
5.3 Business Changes
In the event of a business merger or acquisition, user information may be transferred. However, in such cases the new operating entity will be required to maintain standards consistent with this Privacy Policy.
Cookies and Tracking Technology
Cookies and similar technologies are used to ensure the proper functioning of the ck44 platform and to improve the user experience.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security verification, and save language preferences. These cookies cannot be disabled, as the platform does not function properly without them.
6.2 Analytical Cookies
These cookies are used to monitor platform performance and analyse user behaviour. They help identify which pages are used most, where errors occur, and which aspects of the service need improvement.
6.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
User Rights
ck44 respects users' right to maintain control over their own information. For more information on responsible use of the platform, please visit our Responsible Gaming page.
7.1 Right to Access Data
You may request a copy of the information stored in your account at any time. This request must be made through the support team and will be fulfilled as quickly as possible after your identity has been verified.
7.2 Right to Correct Data
If your account contains incorrect or incomplete information, you may request a correction. Applicable information will be updated once identity verification is complete.
7.3 Right to Close Account
You may request to close your ck44 account at any time. However, due to legal obligations, some information may be retained for a specified period.
7.4 Withdrawal of Marketing Communications
If you have given consent to receive promotional messages, you may withdraw that consent at any time. This withdrawal will not affect your receipt of important account-related messages.
Payment Data Protection
ck44 pays special attention to protecting financial transaction data. Your financial information is processed using the highest security technology during deposits and withdrawals via bKash, Nagad, and Rocket.
Information collected during payment processing is used only to complete transactions, verify transaction history, and resolve disputes. ck44 never stores your mobile wallet PIN or password, and no ck44 staff member or representative will ever ask you for such information.
Warning: If anyone claiming to represent ck44 asks for your bKash, Nagad, or Rocket PIN, it is fraudulent. In such a situation, notify our support team immediately.
Protection of Minors
All casino and betting services on ck44 are for persons aged 21 or over only. Information is not knowingly collected from anyone under the age of 21.
An age verification process is carried out at the time of registration. If a minor is found to have created an account using false information, that account will be closed immediately and the associated data will be deleted.
If a parent or guardian believes their child has created an account on ck44, please contact our support team immediately.
Policy Changes
ck44 reserves the right to update this Privacy Policy from time to time. Changes to the policy may be necessary due to changes in legal regulations, technological developments, or business changes.
If any significant changes are made, users will be notified in advance via their registered email or mobile number. The "Last Updated" date at the top of the page indicates the most recent version of the policy.
Continued use of ck44 after any changes will be taken to mean you have accepted the updated policy. To learn more about us, please visit the About Us page.
Contact
To ask any questions about this Privacy Policy, request access to your data, or submit a complaint, please contact us through the channels below. Our support team provides assistance in both Bangla and English, seven days a week, twenty-four hours a day.
We will respond as quickly as possible after receiving your request. Identity verification may be required for privacy-related requests. For answers to more general questions, please see our FAQ page.